Generic: On-call support for out of business hours considered 24x7 environment?
Hello community members,
Wanting to gauge public view on if a Service Desk/Help Desk model where on-call support is provided for Incidents (based on priority) as well as business critical service requests could be considered a 24x7 environment?
Cheers in advance for your input.
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from IT http://bit.ly/2J63Gi2
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