Can someone explain the Tiers?
I'm looking for a new job and I'm not sure if I'm actually qualified. I'm not sure what kind of knowledge a tier II vs tier I /help desk should have. I'm currently some what of a field tech for a small MSP. Printer fixes,general pass resets, office installs/email management, malware removal, finding out "why it's slow." Creating new users, troubleshooting third party programs/ communicating with vendors, documenting solutions/ saving credentials. The only reason I feel under qualified is because I only know the basics of networking. I've been working on beefing up my knowledge but I don't know what other goals I should be meeting.
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