Starting to get a bit frustrated
TL;DR at the bottom.
So, I've been in what would be a help desk role in any other organization for the past 2 years. Started out great. Was learning everything within reach. Eventually was given the task of image creation/deployment utilizing KACE SDA after a year, monitored our antivirus, and am currently working on workstation patching... for now.
Recently, corporate decided they wanted to take over the project management aspect of the IT department (we're a casino in a state that isn't Nevada so the gov. regulations are a lot more strict for us regarding anything that interfaces with the casino management system).
Recently, we switched to a new antivirus system so we were on the same solution as corporate. Makes total sense. I am no longer responsible for this system. Only the supervisor, manager, and director have admin access. No plans to have me monitor the system since corporate had a guy for that.
Now, supervisor has setup a VM to switch our patching system to SCCM. Sweet. We aren't sure how corporate wants to do our patching. If they decide to have their admin do it, it'll throw everything off for us since we have a much stricter environment than corporate (processes need multiple approvals, need to verify everything comes back up properly on server patching, etc).
I'd love to be able to work with SCCM since it's use is more widespread than our current patching solution. Most likely that'll be taken away from me.
So, I'm studying for the Net and Sec+ certs and will hopefully find a desktop support job at some point this year.. my 1 year old will definitely slow my progress a bit but I love her to death.
Would anyone else feel frustrated with this?
TL;DR - Corporate takeover suddenly leaves me without tasks that allow me to build skills that will look good on my resume, now I'm probably going to be coasting and doing the same tasks as other level 1 techs while getting a couple certs.
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